Service Level Agreement (SLA) 99%

The service standard we deliver to our members in perfection

We commit to deliver you our best service standard. Our mision is to take you to your goals in business succesfully trough certainty and security. We cover anything that matters in our services and provide you 24 hours support service to make your operation easily managed.

The accessibility is a core principle of our customer service. We grant you 24/7 customer support to accomodate your issues report. We are here as your problem resolution and will reach you immidiately. Your requests are our priority, and we define them precicely in urgency and technicality categories. Yet we assure you that there will be no least priority for us. 

We don't come to you only when you have something goes wrong, we conduct periodic performance reviews to avert the danger of the SLA’s obsolescence. We go into detail in delivering a suitable game plan for our SLA.